FAQs

What is Embroidery?
Embroidery is a craft of stitching designs onto fabric surfaces with thread. Embroidery is a popular choice for surface decoration and creating beautiful patterns     on clothing. Embroidery can be done by hand or by machine. When machine embroidering, images are “digitized” using software to create a stitch layout of images. This is how custom logos can be replicated onto surfaces like caps, sweaters, t-shirts and even jackets.
 
Why choose Embroidery?
Although digital printing is an option for mass production, embroidery remains a top choice for custom branded apparel all over the world. Embroidery is meant to last. The designs retain their high quality over several years and multiple washes and has the potential to last a lifetime. This makes is a great investment for business apparel.
Embroidered clothing has a certain level of professionalism and class to them.
 
Where do we source our garments?
We source our garments from many different distributors. We will work with you to get the right quality items to fit your budget. We have partners from across Canada and the United States to get what you are looking for.
 
Do you offer discounts?
Although we do not have order minimums, we do offer bulk order discounts starting as low as 10 items. To hear more about our discounts please contact us via our contact us page.

 

What is your refund policy?
Due to the custom nature of each order, we cannot offer refunds on any orders. If there is a mistake made on our end, we will work to correct the item or offer a refund on that item (only applies on inventory blanks we provide)

 

Can I bring my own clothing?
Yes! We are able to embroider on your own clothing but items must be brand new, unworn and unwashed for sanitary purposes. Due to the penetrating nature of embroidery, we do not take ownership of mistakes or damages to the garments during the embroidery process, so it is best to choose from one of the many options we provide when choosing your garments. This would allow for us to quickly replace your item for no additional fee to you.
We do our very best to treat each item with care and caution when embroidering and try our best to not make any mistakes.