FAQs

What is Embroidery?

-       Embroidery is a craft of stitching designs onto fabric surfaces with thread.  Embroidery is a popular choice for surface decoration and creating beautiful patterns on clothing. Embroidery can be done by hand or by machine. When machine embroidering, images are “digitized” using software to create a stitch layout of images. This is how custom logos can be replicated onto surfaces like caps, sweaters, t-shirts and even jackets.

 

Why choose Embroidery?

-       Embroidery is the premium choice for branding, offering a professional, high-quality appearance that enhances the durability and longevity of your design. Unlike other print methods, embroidery involves stitching thread directly into the fabric, making it resistant to fading, cracking, or peeling, even after multiple washes. Its textured finish provides a distinctive look that adds a touch of sophistication to apparel like shirts, hats, and jackets. While the initial setup cost may be higher, the long-term value and versatility—working well on a variety of materials—make it a worthwhile investment for those seeking durable, high-end promotional products or uniforms. Additionally, embroidery can accommodate multiple colors and delivers a clean, sharp look, making it ideal for logos for your brand.

 

Where do we source our garments?

-       We source our garments from many different distributors. We will work with you to get the right quality items to fit your budget. We have partners from across Canada and the United States to get what you are looking for.

 

Do you offer discounts?

-       Our pricing structure is designed to offer greater value as your order volume increases. While we do not offer traditional discounts, purchasing in larger quantities allows the per-unit price to decrease, providing you with cost savings. Please reach out via our contact us page to get your personalized quote today.

 

How long does embroidery take?

-       Embroidery service times can vary depending on factors such as the volume of your order and the complexity of the design. While larger orders or intricate designs may require additional time to ensure the highest quality, we take the necessary time to carefully craft each item to meet your specifications. Our goal is to deliver the exact look you want, with attention to detail and precision, ensuring that the final product aligns perfectly with your expectations. We’re committed to providing exceptional results, no matter the size or complexity of your order.

 

Can I provide my own items to be embroidered onto?

-       Yes, you can provide your own garments, but they must be brand new, unwashed, and have original tags attached. Embroidery is a complex process, and while we take great care with each item, sometimes mistakes can occur. If you provide the garments, we are not responsible for replacement in case of mistakes or damage. For quicker resolution and to minimize risk, we recommend allowing us to supply the items, as we can easily replace them if needed.

 

Do you ship?

-       Yes, we offer shipping! Prices vary based on your location, but we work with our trusted partners to ensure you get the best rate possible. Let us know your shipping needs, and we'll find the most cost-effective and reliable option for you.

 

Do you have a refund policy?

-       No, we do not offer refunds due to the custom nature of our business. Once an item is produced, it becomes unique to your order and cannot be reused or resold. We encourage you to double-check your design and order details before finalizing to ensure complete satisfaction.